24-Hour Live Chat Support

Convert website visitors into customers

Your website is no different than a traditional offline business.
Triple conversions on your website with our e-customer support rep.
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Why CommVersion?

A trained team of professionals to help generate new leads & provide free support to your existing customers.

VISITOR

Visitor’s Conversion

Our communication experts convert up to 40% of all chats to qualified leads

pay-per-lead

Pay per Lead

We will support your site day and night. However, you only pay when we deliver quality leads

Higher-revenue

Higher Revenue

Drive more sales and revenue with higher conversion rates 24 hours a day.

Quality-assurance

Quality Assurance

Our dedicated QA team analyses each and every chat and gives real time feedback to our agents.

24-7

24/7 Live Chat Service

CommVersion manages your site 24/7 to ensure no conversion opportunity is missed.

data-analysis

Data Driven Analysis

Get deeper insights into consumer sentiments, product feedback and service feedback.

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How It Works

    • Jessica
      Hi. How may I help you today?
    • Visitor
      Hi, I'm thinking of selling my flat and was wondering if someone would be able to come and value it for me. My address is 54 Street, Flat F SW1X 3LW?
    • Jessica
      I would be glad to help you. May I take your full name, please?
    • Visitor
      John Smith
    • Jessica
      Thank you very much. When is a convenient date and time for us to come and visit you?
    • Visitor
      Could someone come on 5th January between 9 and 10 in the morning?
    • Jessica
      Not a problem. I can arrange a valuation on 05th January, 2017 at 9am.
    • Jessica
      If I could take your phone number and email address, I will pass these onto the branch manager who will contact you to find out more about your requirements and to book the appointment.
    • Visitor
      555-555-555. john.smith@email.com
    • Jessica
      Thank you for the details. I will pass this information to the office sales manager and they will be in touch to confirm your appointment.
CommVersion Case Study CommVersion Case Study

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FAQs


Here’s a list of questions to help you understand what we do



What constitutes a “Lead”?

We consider a lead as someone who has answered our qualifying questions (e.g. location, budget, time-frame, etc.) and provided their name, email and or phone number.

How do agents answer specific questions about my business?

Before any agent is assigned to a client, they are required to have an in-depth understanding of the client’s business. In addition, they have back-end FAQ & chat matrix systems, to assist them in providing excellent support.

How do I cancel my account?

All clients have the right to request termination of services by providing 30 Days' notice in writing. In all cases the removal of the live chat code is the sole responsibility of the client.

How am I billed for leads?

We will invoice you on the first day of the following month in which your services were performed. So, all leads delivered to you in the current month would not be charged until the following month.

Who gets the notification of leads and how?

We believe leads are only hot when they are fresh! Lead will be sent to your registered email ID within 60 minutes of the lead generated.

How do I install the chat on my website?

It’s very easy and only takes a couple of minutes. You have to add two extra lines of codes and we can provide this code to your web development team or we can assist you. All we will need from you is your FTP details.

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