The world has drastically changed due to the COVID 19 crisis. The massive disruption caused by the global pandemic has led businesses to cope with the newly emerging reality, but more importantly, it has left a mark on customer behavior. At a time like this, customer expectations from businesses are in the process of being […]
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Experts from the service industry believe that live chat is expected to grow by as much as 87% in the next 12-18 months. The reason for this increased adoption is that live chat, which ticks important boxes like quick response times and satisfactory solutions to queries, is now the preferred communication channel for many customers. […]
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