Frequently Asked Questions

The main aim of CommVersion’s Lead Generation Solution is to increase online leads. By having this service enabled on your website, you get to engage with your visitors, generate leads and learn more about your customer’s requirements.

Typically, it takes between 1 to 2 weeks depending on the complexity of the website

CommVersion’s Lead Generation Solution can be used to increase your website leads by up to 50%. By engaging in real time, personalised conversations with your website visitors, we help you gain better-qualified leads.

CommVersion works on a monthly rolling contract so you will need to provide 30 days notice if you wish to discontinue the service.

Yes. CommVersion's Live Chat software can be easily installed, irrespective of what platform the website is built on. All you need to do is add a code snippet, that will be provided by CommVersion, into the header or footer of your website's backend.

Once a lead has been generated, we can either send the details to your designated email address(es) or we can directly integrate the lead into your preferred CRM system.

CommVersion won’t charge you for a repeat lead if you have already been in active dialogue with that lead in the last 90 days. You can return the lead to us by emailing us within 48 hours from the time the lead was generated.

A lead is someone that has provided their name, number and / or email address, and has shown an interest in your product / service and agreed to be contacted for more details. The definition of a lead is predetermined between the customer and CommVersion before starting the service.

Yes. CommVersion offers a 24x7 managed Live Chat service. That means CommVersion's trained agents are always ready to take chats on your website whatever the time of day or day of the week.

Yes. CommVersion offers direct lead integration into a multitude of CRM systems - all key data points of the lead, such as lead source, lead name, email, phone number, their preferred time of call, are all added into the CRM of your choice.

If you have any further questions you can chat with our team by using the chat icon in the bottom right of the screen.