CommVersion registered as CommVersion UK Ltd (“us” or “we”) respects your privacy and recognizes the importance of your personally identifiable information. We are committed to protecting your information through our compliance with this Privacy Policy. We recommend that you carefully review this privacy and cookies policy. If any changes in our policy are material and/or retrospective in effect, we may provide additional notice as appropriate under the circumstances. Our use and disclosure of particular information will be governed by the Privacy Policy in effect at the time we gather that information.

This privacy policy should be viewed in conjunction with the CommVersion Terms of Service.

It is important that you read this privacy policy together with any other Privacy Notice or Terms of Service we may provide on specific occasions.

By accessing and using our website or any of our services, you represent and warrant that you have read and understood, and that you agree to be bound by, this privacy policy and consent to the storage, processing, and transfer of your personally identifiable information.

For the purpose of the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) GDPR (the “Data Protection Legislation”), the data controller is CommVersion UK Ltd whose registered office address is: International House, 142 Cromwell Road, Kensington, London SW7 4EF

 

What personal data do we collect from you?

Personal data you provide to us

When using the website or any of our services you may provide us with your personal data, personal data includes all personally identifiable information (PII) and data that directly or indirectly identifies you such as your name, email address, phone number and location data. You can control how much information you should provide to us. To use our website or any of our services, you may provide us with your email id and username.

Personal data we collect through your use of our Website

We collect limited personal data from you through your use of our services or website. The only personal data we actively collect from you beyond that which you have provided through use of any of our services are your IP address, browser software, operating system and the time and date of your visit.

Our site uses third party analytics to help us understand about our site visitors. This third party analytics tool does not reveal your name or other identifying information. We do not combine the information collected through use of these analytics with personally identifiable information. The information received from third party analytics is used only to improve our services and the type of information displayed to visitors.

Our website includes features such as live chat and other social media features, such as the ‘Facebook Like button’ and widgets, such as the ‘Share This button’. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. You should be aware that any personally identifiable information you choose to submit via those media can be read, collected, and used by other participants and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit when you engage in such activities.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

International Transfers

We share your personal data within CommVersion Ltd Group. This will involve transferring your data outside the European Economic Area (EEA).

Some of our external third parties are based outside the European Economic Area (EEA).

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

For what purpose do we process your personal data?

We process your personal data for the following purposes:

We will only use your personal data when the law allows us to. Most commonly, we will use your personal information:

Providing you with information about the services of our clients that you have consented to us to share.

You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.

For analytics and market research purposes to improve our services, develop new products and launch services for other purposes;

Processing complaints, handling disputes, performing audits and meeting statutory requirements.

Where we need to perform the contract we are about to enter into or have entered into with you;

To comply with any legal obligations to which we are subject;

Who could we share your data with?

We may have to share your personal information with the third parties set out below, or any other third parties notified to you

  • Cloud computing service provider.
  • Live Chat platform- LiveChatInc,
  • Email Service provider- Bluehost
  • Zoho, our sales CRM.
  • Skype, Slack, our internal messaging platform.
  • Professional advisers including lawyers, bankers, auditors and insurers based in the UK.
  • Regulators and other authorities who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer or mere parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
  • Fraud prevention agencies.

It is required that all third parties we work with to respect the security of your personal data and to treat it in accordance with the law.

Security of your personally identifiable information

In accordance with the applicable laws and regulations, we have taken adequate technical and organizational measures to safeguard the security of your personal information. We store the personal information that we process on a secure database that is protected by technical access controls.

We take the security of your personally identifiable data seriously. To protect your personally identifiable data that you have provided us against accidental or unlawful destruction, loss or alteration we have implemented technical and organizational security measures to prevent any such accidental destruction or loss, unauthorized disclosure or access.

Data Security Breach

We have appropriate security controls and processes in place to prevent any possible security breach, however in case of any Data Breach we have an established Incident Response Team that will act immediately and execute a Remediation Plan in response to any unauthorized access to our information systems. If any data security breach occurs and it may impact your Personal Information, you will be notified as soon as possible once the breach has been determined.

What are your rights?

You may request to review, change or remove your personal data at any time by writing to us at International House, 142 Cromwell Road, Kensington, London SW7 4EF or by emailing us at privacy@commversion.com

You have the Right (i) to be informed about the personally identifiable data that we process; (ii) You have Right to access your personally identifiable data and have the right to confirm the accuracy of the data; (iii) You have Right to modification/rectification of Inaccurate or incomplete data (iv) You have Right to data portability on request/consent to transfer the personally identifiable data over to another processor; (v) You have Right to erase (right to be forgotten), You can at any time request us to delete/forget your Personally identifiable data. Please note, however, that we can delete your personally identifiable data only if there is no statutory obligation or prevailing right of us to retain it. If you request us delete your personally identifiable data, you will not be able to continue to use any of our service that requires use of your personally identifiable data; (vii) You have the Right to object the processing of your personally identifiable data outside the ambit of your consent.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Cookies and similar technologies

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information. Some cookies may remain on users’ computers after they leave the website.

Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site, and disabling them may degrade your experience and interfere with website features and customisations.

We may engage one or more third party service providers to track and analyse both individualised usage and volume statistical information. Your personal information is never directly connected to or stored on your computer, but is accessed when we identify your cookie to provide you with a more personalised experience when visiting our site. Aggregate cookie and tracking information may be shared with third parties.

You can find more information about the individual cookies we use and the purposes for which we use them in the list below:

  • LiveChatInc- Live Chat Inc is the live chat platform used to deliver our service. This cookie provides us with supplementary information on how you interact with our live chat service, and may track if you perform certain actions so that they can be attributed to chat.
  • Google Analytics- This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (for example, how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.

Additional Information and Contacts

Children Under the Age of majority (below 18 years).

Our services are directed to the general public. We do not knowingly collect information from children under 18 years of age or have any reasonable grounds for believing that children under the age of 18 are accessing our Website or using our services. If we learn that we have inadvertently collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 18, or if you are a resident outside India under the age of 18 and you wish to remove publicly available content, please contact us at privacy@commversion.com or by writing to us at International House, 142 Cromwell Road, Kensington, London SW7 4EF

Retention Period

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. In any case we will not retain your personal information beyond the retention period as outlined in the CommVersion data retention policy unless otherwise specified by our clients.

If required by law, as is the case to comply with the Children’s Online Privacy Protection, we will nullify such personal information by erasing it from our database.

If you have questions about the use of your personally identifiable data, please contact us at:

CommVersion. CommVersion, 142, Cromwell Road, London, England, SW7 4EF.

or contact us at privacy@commversion.com