Privacy & Policy

Introduction

 CommVersion registered as CommVersion Ltd. (all collectively “CommVersion”, “we”, “us” or “our”), respects your privacy and recognizes the importance of your personally identifiable information. We are committed to protecting your information through our compliance with this Privacy Policy. We recommend that you carefully review this privacy and cookies policy. We may change this policy from time to time, but if we do so we will announce this on our website https://commversion.com/. If any changes in our policy are material and/or retrospective in effect, we may provide additional notice as appropriate under the circumstances. Our use and disclosure of particular information will be governed by the Privacy Policy in effect at the time we gather that information.

By accessing and using our Website or any of our services, you represent and warrant that you have read and understood, and that you agree to be bound by, this privacy policy and consent to the storage, processing, and transfer of your personally identifiable information.

Data Collection

What personal data do we collect from you?

1. Personal data you provide to us

When using the Website or any of our services – LiveChat which we perform on behalf of our clients, you may provide us with your personal data, personal data includes all personally identifiable information (PII) and data that directly or indirectly identifies you such as your name, email address, phone number and location data if you provide it to us voluntarily. You can control how much information you should provide to us. To use our Website or any of our services, you may provide us with your email id and username.  We strive to keep your Personal Information up to date and maintain its accuracy from the latest details you have provided us.

2. Personal data we collect through your use of our Website

We collect limited personal data from you through your use of our services or Website. The only personal data we actively collect from you beyond that which you have provided through use of any of our services are your IP address, browser software, operating system and the time and date of your visit.

Our Site uses third party analytics to help us understand about our Site visitors. This third party analytics tool does not reveal your name or other identifying information. We do not combine the information collected through use of these analytics with personally identifiable information. The information received from third party analytics is used only to improve our services and the type of information displayed to visitors.

Our website includes features such as live chat and other social media features, such as the ‘Facebook Like button’ and widgets, such as the ‘Share This button’. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. You should be aware that any personally identifiable information you choose to submit via those media can be read, collected, and used by other participants and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit when you engage in such activities.

Data Use

For what purpose do we process your personal data?

1. We process your personal data for the following purposes:

Providing you with information about the services of our clients that you have consented to us to share.

For analytics and market research purposes to improve our services, develop new products and launch services for other purposes;

Processing complaints, handling disputes, performing audits and meeting statutory requirements.

2.With whom do we share your personal data?

Our principle is that we do not share your personal data with third parties, unless you have given your specific consent and we have a good reason to do so.

3. Clients

We share your information with our clients. In accordance with our legal obligations we enter into agreements with our clients to safeguard the protection of your personally identifiable data. Also, we recommend that you read and review the privacy policy of our clients carefully to ensure you are fully aware of all the purposes for which your data is being processed.

4. Security of your personally identifiable information

In accordance with the applicable laws and regulations, we have taken adequate technical and organizational measures to safeguard the security of your personal information. We store the personal information that we process on a secure database that is protected by technical access controls.

We take the security of your personally identifiable data seriously. To protect your personally identifiable data that you have provided us against accidental or unlawful destruction, loss or alteration we have implemented technical and organizational security measures to prevent any such accidental destruction or loss, unauthorized disclosure or access.

5.  Data Security Breach

We have appropriate security controls and processes in place to prevent any possible security breach, however in case of any Data Breach we have an established Incident Response Team that will act immediately and execute a Remediation Plan in response to any unauthorized access to our information systems. If any data security breach occurs and it may impact your Personal Information, you will be notified as soon as possible once the breach has been determined.

Your Rights

What are your rights?

Based on Indian Laws and similar local laws that pertain to the countries in which our companies have nexus, you may request to review, change or remove your personal data. You can submit such substantiated request including your full name to our Data Privacy Officer (DPO) at click here. Our Data Privacy Team will contact you within fifteen (15) business days after receipt of a request to review, change or remove your personal data.

You have the Right (i) to be informed about the personally identifiable data that we process; (ii) You have Right to access your personally identifiable data and have the right to confirm the accuracy of the data; (iii) You have Right to modification/rectification of Inaccurate or incomplete data (iv) You have Right to data portability on request/consent to transfer the personally identifiable data over to another processor; (v) You have Right to erase (right to be forgotten), You can at any time request us to delete/forget your Personally identifiable data. Please note, however, that we can delete your personally identifiable data only if there is no statutory obligation or prevailing right of us to retain it. If you request us delete your personally identifiable data, you will not be able to continue to use any of our service that requires use of your personally identifiable data; (vii) You have the Right to object the processing of your personally identifiable data outside the ambit of your consent.

Cookies and similar technologies

We may use cookies (session and / or persistent cookies) and other similar technologies in our our Website. A cookie is a small text file that is delivered with pages from the Website and which is stored by your browser. Cookies have various functions, for example a cookie can store your language preferences or password. Cookies do not usually contain any information that could personally identify you.

Additional Information and Contacts

Children Under the Age of majority (below 18 years).

Our services are directed to the general public. We do not knowingly collect information from children under 18 years of age or have any reasonable grounds for believing that children under the age of 18 are accessing our Website or using our services. If we learn that we have inadvertently collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 18, or if you are a resident outside India under the age of 18 and you wish to remove publicly available content, please contact our DPO at privacy@commversion.com or the mailing address in this Policy.

Retention Period

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. In any case we will not retain your personal information beyond the retention period as outlined in the CommVersion data retention policy unless otherwise specified by our clients.

If required by law, as is the case to comply with the Children’s Online Privacy Protection, we will nullify such personal information by erasing it from our database.

Contact Information

If you have questions about the use of your personally identifiable data, please contact us at:

CommVersion. CommVersion, 142, Cromwell Road, London, England, SW7 4EF.

or contact our DPO at privacy@commversion.com