Live Chat helps Douglas & Gordon increase leads generated by 76%.

Drawing upon their six decades of expertise in the London property market, Douglas & Gordon faced the task of enhancing the lead generation on their website, with a particular focus on valuations and property viewings.

The addition of live chat resulted in remarkable outcomes.

CommVersion Live Chat was extremely successful in generating web valuation leads. After adding live chat to the Douglas & Gordon website, the results seen were:

76%

more valuation leads

39%

increase in overall leads

30%

chat-to-lead conversion

92%

customer satisfaction score

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"CommVersion has proved to be a real extension to our business. We can now assist web visitors 24/7 and make it even easier for them to get in touch with a Douglas & Gordon agent. With increased leads from our website, CommVersion provide a very high service and are a pleasure to work with."

Jessica Morrison

Marketing Manager