The world has drastically changed due to the COVID 19 crisis. The massive disruption caused by the global pandemic has led businesses to cope with the newly emerging reality, but more importantly, it has left a mark on customer behavior. At a time like this, customer expectations from businesses are in the process of being […]
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The emergence of pandemic led to drastic changes in the way businesses functioned all around the world. Due to the lockdown, restrictions in communication led to businesses grappling to connect with prospects and converting them into leads. This led to an increased urgency for the shift from offline to digital communication, and while some businesses […]
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Initiated back in February, the COVID-19 Lockdown rendered many businesses dysfunctional. In the face of such adversity, many had to succumb to the setbacks and shut down due to the inability to function in a newly emerging system that eliminated the possibility of face to face interactions, consultations, and more. Tonic Weight Loss Surgery is […]
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Experts from the service industry believe that live chat is expected to grow by as much as 87% in the next 12-18 months. The reason for this increased adoption is that live chat, which ticks important boxes like quick response times and satisfactory solutions to queries, is now the preferred communication channel for many customers. […]
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At CommVersion, we are already helping over two hundred businesses improve their online return on investment with our live chat services. We achieve this by converting up to fifty percent of live chats with website visitors into hot leads. Now, with Instant Connect, clients can transform the way they prospect a qualified lead by closing […]
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With 97% of global consumers saying customer service is important in their choice of a brand, businesses must work meticulously towards providing a consistently flawless service if they want to win and retain customers. Studies also show that customers whose queries are solved quickly and easily, are more likely to become loyal over time. These […]
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Would you like to develop your rapport with existing customers or get to know potential clients better? Or do you want to ensure the amount you’re investing in ad revenue is used to its fullest advantage? Perhaps you wish to increase the number of leads your website generates? Whatever your objectives are, managed live chat […]
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Having successfully attracted a potential customer to your website, the next step is to keep them there. With short attention spans, you have just a few seconds to make that all important first impression. Below are some of the most common reasons for customers abandoning their website visit and looking elsewhere. The Need for Speed […]
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Live chat service is widely being acknowledged as an indispensable part of the online strategy for most businesses today. More and more website visitors have come to depend upon the real time interactions with live chat agents who guide them through the website and are ever present to respond to their queries. In fact, as […]
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Live Chat software is the ideal solution to take your Insurance Company to the next level and improve customer service like never before. With Live Chat functionality on your Insurance website, you can immediately guide website visitors and assist them with queries, take their contact details and walk them through the buying process step-by-step while […]
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Ensuring a Positive Customer Experience During and Post COVID 19
Lead generation during the Covid 19 lockdown across three industry verticals
Tonic Weight Loss Surgery increases their web leads by 187% in the current COVID-19 Pandemic
Compare 10 Best Live Chat Software of 2020 For Your Business
Take your live chat service to the next level with Instant Connect
