Experts from the service industry believe that live chat is expected to grow by as much as 87% in the next 12-18 months. The reason for this increased adoption is that live chat, which ticks important boxes like quick response times and satisfactory solutions to queries, is now the preferred communication channel for many customers. […]
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With 97% of global consumers saying customer service is important in their choice of a brand, businesses must work meticulously towards providing a consistently flawless service if they want to win and retain customers. Studies also show that customers whose queries are solved quickly and easily, are more likely to become loyal over time. These […]
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Would you like to develop your rapport with existing customers or get to know potential clients better? Or do you want to ensure the amount you’re investing in ad revenue is used to its fullest advantage? Perhaps you wish to increase the number of leads your website generates? Whatever your objectives are, managed live chat […]
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Having successfully attracted a potential customer to your website, the next step is to keep them there. With short attention spans, you have just a few seconds to make that all important first impression. Below are some of the most common reasons for customers abandoning their website visit and looking elsewhere. The Need for Speed […]
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Live chat service is widely being acknowledged as an indispensable part of the online strategy for most businesses today. More and more website visitors have come to depend upon the real time interactions with live chat agents who guide them through the website and are ever present to respond to their queries. In fact, as […]
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Live Chat software is the ideal solution to take your Insurance Company to the next level and improve customer service like never before. With Live Chat functionality on your Insurance website, you can immediately guide website visitors and assist them with queries, take their contact details and walk them through the buying process step-by-step while […]
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A robust marketing strategy and top notch customer service are key ingredients to lasting success for any business. As customer service keeps evolving to keep pace with modern trends, no business website can afford to miss out on its most modern avatar/form – live chat. For auto dealers, making available an efficient live chat service […]
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Whether you are starting a new business and juggling several responsibilities at once, or whether you are a seasoned professional who runs a larger company; as your business grows, you will begin to feel the need to improve your customer service efforts and hire more team members. When it comes to customer support or lead […]
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“There’s many a slip between the cup and the lip” – the saying rings uncannily true in the context of getting your website visitors to culminate their online shopping by actually making a purchase. It has been observed that as many as 7 to 8 out of 10 online shoppers do not end up emptying […]
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Every brand today boasts of a dynamic online presence and a robust digital marketing strategy to match. The real estate industry is no exception. Over the last decade digital marketing has completely revolutionised the concept of advertising and it has now emerged as an indispensable ingredient to boost brand reputation and drive conversions. The real […]
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