Should You Outsource Live Chat on Your Website or Keep it In-house in 2019?

Should You Outsource Live Chat on Your Website or Keep it In-house in 2019?

February 22, 2019 | By | Live Chat, Marketing

Whether you are starting a new business and juggling several responsibilities at once, or whether you are a seasoned professional who runs a larger company; as your business grows, you will begin to feel the need to improve your customer service efforts and hire more team members. When it comes to customer support or lead […]

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Ways to Reduce Shopping Cart Abandonment

Top 15 Proven Ways to Reduce Shopping Cart Abandonment in 2019

February 20, 2019 | By | Chatbots, eCommerce, Live Chat, Marketing

“There’s many a slip between the cup and the lip” – the saying rings uncannily true in the context of getting your website visitors to culminate their online shopping by actually making a purchase.  It has been observed that as many as 7 to 8 out of 10 online shoppers do not end up emptying […]

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Top 10 Real Estate Lead Generation Ideas for 2019

January 29, 2019 | By | Live Chat, Marketing, Real Estate

Every brand today boasts of a dynamic online presence and a robust digital marketing strategy to match. The real estate industry is no exception. Over the last decade digital marketing has completely revolutionised the concept of advertising and it has now emerged as an indispensable ingredient to boost brand reputation and drive conversions. The real […]

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Top 5 industries that can benefit from Chatbots

Top 5 industries that can benefit from Chatbots

January 18, 2019 | By | Chatbots, Live Chat

Remember the times when customers would dial into customer support and listen to music for at least 15-20 minutes before someone addressed their call? Not only was this frustrating for the customer but it also proved to be problematic for businesses trying to improve customer experience. The research is clear on one thing – customers […]

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How Can Chatbots Benefit Your Business?

How Can Chatbots Benefit Your Business?

January 2, 2019 | By | Chatbots, Live Chat

Every business owner at one point or the other faces the same set of challenges -which often include keeping customers engaged and improving customer service. Where do Chatbots fit into this? The AI-powered technology is helping businesses of all sizes overcome and address a number of common obstacles. As we’ve explained in our article, A […]

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