10 Best Live Chat Software of 2020

Compare 10 Best Live Chat Software of 2020 For Your Business

February 17, 2020 | By | Live Chat

Experts from the service industry believe that live chat is expected to grow by as much as 87% in the next 12-18 months. The reason for this increased adoption is that live chat, which ticks important boxes like quick response times and satisfactory solutions to queries, is now the preferred communication channel for many customers. […]

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Outsourcing Live chat improves the customer experience

How Outsourcing Your Live Chat Service Can Improve The Customer Experience

October 24, 2019 | By | Live Chat

With 97% of global consumers saying customer service is important in their choice of a brand, businesses must work meticulously towards providing a consistently flawless service if they want to win and retain customers. Studies also show that customers whose queries are solved quickly and easily, are more likely to become loyal over time. These […]

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Industries that generate leads via live chat service providers

Top industries that can maximise their lead generation via live chat

Would you like to develop your rapport with existing customers or get to know potential clients better? Or do you want to ensure the amount you’re investing in ad revenue is used to its fullest advantage? Perhaps you wish to increase the number of leads your website generates? Whatever your objectives are, managed live chat […]

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Reasons for High Website Bounce Rates

Top 5 Reasons for High Website Bounce Rates

June 24, 2019 | By | Live Chat, Marketing

Having successfully attracted a potential customer to your website, the next step is to keep them there. With short attention spans, you have just a few seconds to make that all important first impression. Below are some of the most common reasons for customers abandoning their website visit and looking elsewhere. The Need for Speed […]

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Need For Managed Live Chat Service On a Website

Unable to Decide Whether Your Website Needs Live Chat Support? Watch Out for these 6 Signs

May 21, 2019 | By | Live Chat, Marketing

Live chat service is widely being acknowledged as an indispensable part of the online strategy for most businesses today. More and more website visitors have come to depend upon the real time interactions with live chat agents who guide them through the website and are ever present to respond to their queries.  In fact, as […]

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