Shobhit Patil
Co-Founder & CMO at Commversion UK Ltd.

How Outsourcing Your Live Chat Service Can Improve The Customer Experience

October 24, 2019 | By | Live Chat
Outsourcing Live chat improves the customer experience

With 97% of global consumers saying customer service is important in their choice of a brand, businesses must work meticulously towards providing a consistently flawless service if they want to win and retain customers. Studies also show that customers whose queries are solved quickly and easily, are more likely to become loyal over time. These […]

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Top industries that can maximise their lead generation via live chat

Industries that generate leads via live chat service providers

Would you like to develop your rapport with existing customers or get to know potential clients better? Or do you want to ensure the amount you’re investing in ad revenue is used to its fullest advantage? Perhaps you wish to increase the number of leads your website generates? Whatever your objectives are, managed live chat […]

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Top 5 Reasons for High Website Bounce Rates

June 24, 2019 | By | Live Chat, Marketing
Reasons for High Website Bounce Rates

Having successfully attracted a potential customer to your website, the next step is to keep them there. With short attention spans, you have just a few seconds to make that all important first impression. Below are some of the most common reasons for customers abandoning their website visit and looking elsewhere. The Need for Speed […]

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Top 5 industries that can benefit from Chatbots

January 18, 2019 | By | Chatbots, Live Chat
Top 5 industries that can benefit from Chatbots

Remember the times when customers would dial into customer support and listen to music for at least 15-20 minutes before someone addressed their call? Not only was this frustrating for the customer but it also proved to be problematic for businesses trying to improve customer experience. The research is clear on one thing – customers […]

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