Pros and Cons of 3 Customer Support Technologies: Live Chat (Human Chat) Vs Chatbots Vs NLP (Intelligent Chat)

May 14, 2018 | By | Live Chat
Live Chat (Human Chat) Vs Chatbots Vs NLP (Intelligent Chat)

As the business world embraces technological advancements at a faster rate than ever before, customer service is seeing some major changes and companies are competing to stay ahead of the game. Among the lead generation and customer service tools that have gained popularity over the last few years, there are 3 major players that have […]

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What Key Marketing Metrics Matter for Your Website?

May 2, 2018 | By | Live Chat
What Key Marketing Metrics Matter for Your Website?

The success of all marketing campaigns hinges on the accurate analysis of marketing metrics. To put simply marketing metrics are measurable values that indicate the effectiveness of marketing efforts across various channels. However, as the metrics differ for every channel, the key is to know what to measure for each – for example while open […]

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How The Golf Industry is Leveraging Live Chat to Improve Customer Support & Increase Leads

May 1, 2018 | By | Golf, Live Chat, Marketing
Live Chat For Golf

A strong online presence, especially a fully responsive and dynamic website has become a necessity for businesses in the Golf Industry, allowing them to directly interact with customers. With technological advancements gaining momentum in the last decade, customers are finding it increasingly more convenient to make inquiries and bookings online, rather than doing so in […]

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